Display Showcases.com |
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Phone : 877-528-9255 |
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Display Showcases.com |
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Phone : 877-528-9255 |
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Policies
Updated 8/13/08
Method of Payment
1. Cash, check or money order.
Receive a 3% discount for paying by check or money order on any order over $250 before shipping. This does not apply on promotional items or already discounted items.
2. Master Card, Visa, Discover, & American Express.
Credit card payments do not qualify for 3% discounts.
3. Open Account
We offer 30-day terms after filling out our credit application and by approval by our credit department.
4. C.O.D.
Cash on delivery is available when UPS is delivering your shipment. COD is not an option with truckline shipments. We will not ship COD if the shipment value with the UPS charges included exceeds $250. We will require a credit card or other form of prepayment.
Shipping and Return Policies
Freight charges will be added to the invoice.
Shipping will be F.O.B. our Kansas City warehouse unless it is a factory direct shipment.
When orders have a factory direct shipment and a Kansas City warehouse shipment, they will be shipped and billed separately.
UPS Shipments
All shipments will be shipped UPS unless the weight or dimensions of the shipment require it to ship by common carrier or it is determined that shipping via common carrier is the most economical. Shipping charges calculated online during checkout are an estimate only. Actual charges will be added to the invoice. Damaged UPS deliveries must be reported to Display Showcases immediately to report the damage.
Common Carrier Shipments
We will choose the most economical method. Display Showcases does not set or control the shipping rates to your locations. Unless other arrangements have been made all common carrier shipments will be prepaid and added to your invoice.
The rules set forth by the freight carriers are made to protect the shipper, the consignee (you the customer) and the freight carriers. If the rules are followed as explained, any damage or shortage problems are easily resolved.
All freight carriers deliver shipments to the closest point of your address. A standard freight rate does not include the driver bringing the items inside. There is an extra charge for inside delivery.
There are two different charges for inside delivery. An item that can be carried in by a driver without extra help, is one charge. If the shipment has items, because of size or weight that requires an extra helper, there is an additional charge.
If you can unload the shipment yourself, the standard freight rate requires you to take the items off of the back of the truck. If the items are too heavy or packaged in a way that makes it difficult to get the shipment off the truck, a lift gate can be used to get it to the ground and an additional charge will apply.
A limited access delivery is a shipment that is delivered to a residence, church, school, construction site, or military base and there is an additional charge.
Most truck lines do not call for an appointment before delivery. If an appointment must be made, there may be an extra charge. Requiring an appointment enables you to have people ready at the delivery time to help unload. It will generally add at least one additional day to the standard shipping time, though.
All freight carriers have average shipping times to various locations. These are based on the average of all their shipments to those areas. If you must have your shipment on a particular day and/or time, you must request a guaranteed delivery. If you need a guarantee, make sure you communicate that to your salesperson along with the required date and time. We will give you a specific quote for guaranteed services. The guarantee is for the additional guarantee charges. If the shipment does not arrive on the guaranteed day and/or time, you are refunded the guaranteed portion of the freight charges. The guarantee places your shipment as a high priority for the freight carrier.
Without a guarantee, the freight will most likely arrive in the average number of days that is standard for that freight carrier. But since the projected number of days for delivery is an average, it could take longer or be delivered sooner. You will not be eligible for a refund of any freight charges in that case.
When Display Showcases gives the freight carrier the items to be shipped, the freight carrier inspects the shipment and signs for the goods that they are in good and shippable condition.
When receiving a shipment, you, the receiver has the obligation to inspect and count the items within a reasonable time before the driver leaves. If damage or a shortage is found and you want to receive the shipment, you must note the delivery receipt "damaged" or "short" with the details of what is damaged or short. The driver must also sign the delivery receipt. Damaged and/or missing goods must be noted at that time or it is considered concealed damage or loss after deilvery.
Concealed damage is any item that is found to have damage after it has been delivered and signed complete and in good condition. This means that the freight carrier may accept only partial responsibility for the damage. If the shipment is signed for complete and undamaged, the freight line will not accept full responsibility for shortages or damage.
You must understand it is your responsibility to inspect all goods before signing the delivery receipt. Concealed damage is generally paid out to the consignee at only a percentage of the value of the item. The freight company can only assume that the receiver of the shipment may have damaged the goods after it was signed for in good condition.
If you have received freight that is short or damaged you must call the freight company for a possible inspection and to file a claim with them. If you have refused all or part of a shipment, Display Showcases will file a claim on the refused portion. In either case please call Display Showcases to help with the process and to enable a quick replacement of the damaged or lost items.
Display Showcases must approve any and all additional freight charges before delivery. The driver cannot approve of any extra charges such as inside delivery or lift gate. If these services are needed at time of delivery, it may delay your shipment until another day because the driver cannot get approval without calling their company and in return the freight line must call the shipper. This cannot be done at time of delivery.
Returns
No merchandise should be returned without a Return Authorization Number.
Custom orders are not returnable.
Same Day Shipping Guarantee
All UPS orders received by 2:00 pm Central Standard Time will be shipped out of our warehouse that same day. If not Display Showcases will pay the freight for standard ground service with the carrier of its choice.
Same Day Shipping does not apply to:
Custom or Non-stock items, and items temporarily out of stock.
Factory direct orders that ship from the factory
Orders pending credit approval. If you are applying for credit your order will not be considered placed until your credit has been approved.
Orders shipped outside the United States.
